At Meadow Field, we understand that circumstances may arise that require you to cancel or change your travel plans. This Refund Policy outlines the conditions under which refunds may be provided for bookings made with Meadow Field.
Important: We strongly recommend purchasing comprehensive travel insurance at the time of booking to protect your investment in case you need to cancel your trip due to unforeseen circumstances.
The following cancellation fees apply to all bookings unless otherwise specified in your booking confirmation:
| Time of Cancellation | Cancellation Fee | Refund Amount |
|---|---|---|
| 60+ days before departure | Loss of deposit | Full payment minus deposit |
| 59-30 days before departure | 50% of total booking cost | 50% of total booking cost |
| 29-15 days before departure | 75% of total booking cost | 25% of total booking cost |
| 14 days or less before departure | 100% of total booking cost | No refund |
These cancellation fees are in addition to any fees imposed by third-party suppliers, which may vary depending on the specific supplier's terms and conditions.
Special packages, promotions, and discounted offers may have different cancellation and refund terms. These terms will be clearly communicated at the time of booking and in your booking confirmation.
Non-refundable rates or special promotions may not be eligible for any refund, regardless of the time of cancellation.
Most bookings require a non-refundable deposit at the time of booking. The deposit amount will be specified during the booking process and in your booking confirmation.
In certain circumstances, deposits may be transferred to an alternative booking with Meadow Field, subject to the following conditions:
If we cancel your booking due to circumstances within our control, you will be offered the following options:
If we cancel your booking due to Force Majeure events (such as natural disasters, pandemics, government actions, or other circumstances beyond our reasonable control), we will offer:
Many travel services are provided by third-party suppliers who have their own cancellation and refund policies. When a supplier cancels a service, our ability to provide refunds is dependent on the refund we receive from the supplier.
We will always advocate on your behalf to secure the best possible refund from suppliers in the event of cancellations.
If you wish to make changes to your booking, an administration fee of £100 per person, per change will apply, in addition to any fees imposed by suppliers. Changes requested within 30 days of departure may be treated as a cancellation and rebooking, subject to the cancellation fees outlined in Section 1.
If we make a significant change to your booking, you may choose one of the following options:
Minor changes (such as flight schedule changes of less than 12 hours, change of accommodation to another of the same standard) do not entitle you to a refund.
To request a refund, you must notify us in writing via email to [email protected] or by post to our office address. Your request should include:
We will process refund requests within 30 days of receiving all required information. However, please note that refunds from third-party suppliers may take longer to process, particularly during peak travel seasons or during times of high cancellation volumes.
Refunds will be issued using the same payment method used for the original booking. For example, if you paid by credit card, the refund will be credited back to the same card.
No refunds will be provided for any unused services or accommodations once travel has commenced, regardless of the reason for non-utilization. This includes situations where you choose not to participate in an activity, miss a departure, or leave a tour early.
In case of serious illness or injury preventing travel, we may offer more flexible cancellation terms if you provide a medical certificate. This is at our discretion and still subject to supplier policies.
In the event of death or serious illness of an immediate family member, we may offer more flexible cancellation terms, subject to documentation and supplier policies.
If a government travel advisory against travel to your destination is issued after booking but before departure, we will work with you to postpone your travel or find alternative destinations. Refund policies will depend on supplier terms.
If you are dissatisfied with any aspect of your travel experience, please notify us in writing within 30 days of the completion of your journey or the date of cancellation. We will investigate your complaint and respond within 30 days.
If you remain dissatisfied with our response, you may refer the matter to the Association of British Travel Agents (ABTA) for resolution through their arbitration scheme.
For refund requests or questions about this policy, please contact us at:
Meadow Field
Flat 02t Owen Brook
Rowenaborough, S70 5RT
United Kingdom
Email: [email protected]
Phone: +447609601482